Approaches to accommodating changes in capacity using technology
According to Lean philosophy, value is defined from the customer’s orientation, meaning that valuable products and services are those that contribute to a customer’s experience and needs and that can be provided to the customer at the right time and for the right price, all as defined by the customer (Womack et al., 2005).
Correspondingly, waste is anything that does not add customer-defined BOX 3-1 Systems Strategies Deming Wheel or Plan-Do-Study-Act (PDSA) is a systematic series of steps for continuous improvement of a product or process.
The chapter reviews the theory and practice of systems strategies as they have been applied to achieve continuous improvement in industry and how those strategies might be applied in health care, especially to improve scheduling and access.
Queuing theory has begun to be applied to multiple processes in health care involving groups or queues of patients.